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To address the Safari web browser’s dropped support for NPAPI in Safari 12, Bright Pattern has implemented the Safari App Extension, which is supported for Agent Desktop users on Safari 10, 11, and 12 on Mac OS X 10.12 (Sierra) and higher. Safari Browser Extension For Agent Desktop Helper Application
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Note that the auto-logout prevention behavior is unconditional and applies to computers on both Windows and Mac OS. This feature does not affect the user's ability to put the computer in Sleep mode manually (e.g., via the Power menu option or by closing the laptop lid). Starting with this release, the Agent Desktop application with a logged-in user will prevent the computer from going into Sleep mode by the inactivity timeout. This negatively affected users' productivity and KPIs. Previously, when the agent's computer went to sleep mode due to inactivity, the OS would shut down the Internet connection causing the Agent Desktop to log out the user automatically due to connection loss. Keep reading to learn more about what’s new in version 5.3.Īgent Desktop Performance Keep Agent Desktop Awake
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1.9.1 Customizable Disposition Buttons for Email.1.8.1 Bright Pattern Contact Center Docs Home.1.7.1 Proactive Offer Chat Widget Sizing Treatment.1.6.5 Link Button for Easy Access and Collaboration on Cases and Contacts.1.6.4 Creating Follow-Up Cases from Closed Cases.1.6.3 Creating Cases Outside of Interactions.1.6.2 Expanded Case Management Settings and Case State.1.5.4 System-Level Volume Controls for Ringtones and Notifications.1.5.3 Individual Volume Controls for Ringtone and Notifications.1.5.1 Configurable Notifications for the Start and Stop of Call Recordings.1.4.2 Interaction Content API Method Extensions.1.2.4 Non-Trivial Totals for Supervisor Statistics.1.1.2 Safari Browser Extension For Agent Desktop Helper Application.